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Effects of the coronavirus pandemic

Customer and partner information from the Endress+Hauser Group to the coronavirus pandemic

Endress+Hauser has taken comprehensive measures in response to the coronavirus pandemic. The health of employees, customers, partners and the public is a top priority. Our aim is to ensure our ability to supply and serve our customers worldwide. A task force is coordinating the action at Group level. The current situation is as follows:

Sales and service

  • Our worldwide contacts in sales and service are still available when working from home.

  • With an account on endress.com, customers can track deliveries, get prices and delivery times and order products.

  • Technical information, drawings, documents etc. can be downloaded from endress.com at any time.

  • With Smart Support, Endress+Hauser supports customers online with service issues.

  • New Smart Support functions enable audio and video communication via mobile and stationary devices.

Ability to deliver and product availability

  • Endress+Hauser is still able to deliver.

  • By order of the authorities, we have to close our plants in India (presumably until 14 April 2020), Italy (4 April 2020) and South Africa (16 April 2020); production in France is facing personnel constraints. This may lead to longer delivery times.

  • We are doing everything possible to remain able to deliver, especially for system-relevant industries.

  • Irrespective of this, we are evaluating the possibility of deliveries from other production sites.

Material availability in our plants

  • Material availability in our plants is – with restrictions in the area of certain temperature sensors – ensured for the coming weeks.

  • We are working hard to ensure that these materials remain available beyond this period.

  • Wherever possible, we are pursuing a dual sourcing strategy in procurement, ideally from sources in different countries or on different continents.

  • For critical components, we have expanded our safety stock.

Delivery logistics and on-site support

  • In delivery logistics, restrictions on the part of service providers result in longer regional transit times. Our sales centers are informing and supporting affected customers.

  • For countries and regions where official regulations restrict operations, we have emergency plans in place for sales and service to provide further comprehensive support for customers.

Measures to protect against infection

  • We have limited travel to essential journeys (e.g. urgent customer service activities).

  • We have canceled all major meetings and events until further notice.

  • We have taken extensive organizational measures at our sites to ensure a high level of hygiene and to maintain sufficient distance between employees.

  • Comprehensive home office regulations are in place in most office areas.

Please find here the statement of the Endress+Hauser Executive Board: Covid-19 customer and partner information